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Frequently asked questions

Find quick answers about accounts, exams, progress, billing, and technical issues. If you still need help, open a support ticket from the Contact page.

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Answers to common questions about accounts, exams, progress, billing, and technical issues. Use the filters to narrow by topic, or open a support ticket if you need personal help.

How do I create an account?Account & login

Go to Sign up, enter your email and password, and confirm your address if prompted. Once logged in, complete your profile under My Profile so we can personalise your experience.

I forgot my password — what should I do?Account & login

Where can I update my personal details?Account & login

What subscription plans are available?Payments & subscriptions

I have a billing or invoice question — who do I contact?Billing & invoices

What is the difference between Exam practice and Exam Strategies?Platform usage

What is Exam mode?Exams & practice

What do the stars mean in skill practice?Exams & practice

Where is my progress saved?Levels & progress

What is Training and how is it different from levels?Levels & progress

Where can I find grammar and exam strategies?Theory & exercises

I found a mistake in an exercise — how do I report it?Bug report

Is Dralo AI available for all users?Dralo AI

A page will not load or audio will not play — what can I try?Technical issue

How do I contact support?Platform usage

How long does support take to reply?Platform usage

Where can I read the privacy policy and terms?Privacy & data

I am a teacher — how do I manage my students?Teacher / class access